With the Spring '20 Release comes a potentially unwelcome surprise. The Closed picklist value for Case Status is defaulted to hidden. In this video I show you not only how to turn that back on, but other options for closing cases in Lightning, such as a Quick Action or using a Path.

Create a Clo...

Who still uses Salesforce Classic? Apparently a LOT of users have not migrated over to Lightning yet. This per the State of Salesforce 2020 Report from Bluewolf, an IBM Company.

In this video, I share the Lightning Roadmap as well as what, in my opinion, is the most needed Classic Feature that i...

Have you noticed something different about the App Launcher in the Spring ’20 release of Salesforce?

When you click the ‘Waffle’…I mean, the App Launcher, there is a new pop-up window that shows a list of some apps.

What if you want to re-order the sequence that these apps appear?

I have good ...