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Mike Wheeler has taught over 135,000 students how to use the Salesforce platform and pass a multitude of Salesforce Certification Exams.
Where Did My Case Closed Status Go ?!? Salesforce Spring '20 Release Update
With the Spring '20 Release comes a potentially unwelcome surprise. The Closed picklist value for Case Status is defaulted to hidden. In this video I show you not only how to turn that back on, but other options for closing cases in Lightning, such as a Quick Action or using a Path.