Watch this video and more on Mike Wheeler Media +

Watch this video and more on Mike Wheeler Media +

Introduction to Service in Salesforce Lightning Experience

Salesforce Lightning Experience User Training • 1m 16s

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  • Case Correspondence in Lightning Expe...

    In this lecture I cover the features as well as limitations found in Lightning Experience when trying to correspond on Cases via Activity Management. I show you different ways that you can log a call and send an email on a case from within Lightning. I also compare some of this functionality to t...

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    In this lecture I cover the Case Collaboration functionality that Lightning Experience provides with Chatter.