Influential Campaigns are not as robust and fully functional in Lightning Experience as they are in the classic interface. In this lecture I demonstrate some of the differences.
Sales collaboration features with Chatter are covered in this lecture. I walk you through various Chatter features on Opportunities, Contacts and Accounts.
In this lecture, I discuss the different areas we will be covering as it relates to Service in Lightning Experience.
The Service Console is not available in Lightning Experience. I show you how to launch the Call Center app via the App Launcher in Lightning. I then walk you through how to find and work cases in Lightning Experience.
We discuss List View controls for Cases in Lightning, along with Case List Vie...
