Enjoy unlimited access to all of Mike Wheeler's training courses and content as a Mike Wheeler Media+ subscriber. Learn on-demand and on-the-go with our state-of-the-art learning platform. Mobile apps included in your subscription as well!
Mike Wheeler has taught over 150,000 students how to use the Salesforce platform and pass a multitude of Salesforce Certification Exams.
The Service Console is not available in Lightning Experience. I show you how to launch the Call Center app via the App Launcher in Lightning. I then walk you through how to find and work cases in Lightning Experience.
We discuss List View controls for Cases in Lightning, along with Case List Vie...