The Service Console is not available in Lightning Experience. I show you how to launch the Call Center app via the App Launcher in Lightning. I then walk you through how to find and work cases in Lightning Experience.
We discuss List View controls for Cases in Lightning, along with Case List View filters and the various fields that can be displayed. We briefly view Charts in Case List View. I also demonstrate how to create a new case and tie it to both a contact and an account in Lightning.
I also show how to change ownership of a case and display that in the Chatter feed for the case. I also cover viewing list views for Queues and assigning a case to a queue.