The Service Console is not available in Lightning Experience. I show you how to launch the Call Center app via the App Launcher in Lightning. I then walk you through how to find and work cases in Lightning Experience.
We discuss List View controls for Cases in Lightning, along with Case List View filters and the various fields that can be displayed. We briefly view Charts in Case List View. I also demonstrate how to create a new case and tie it to both a contact and an account in Lightning.
I also show how to change ownership of a case and display that in the Chatter feed for the case. I also cover viewing list views for Queues and assigning a case to a queue.
In this lecture I cover the features as well as limitations found in Lightning Experience when trying to correspond on Cases via Activity Management. I show you different ways that you can log a call and send an email on a case from within Lightning. I also compare some of this functionality to t...
In this lecture I cover the Case Collaboration functionality that Lightning Experience provides with Chatter.
In this lecture, I discuss the different areas we will be covering as it relates to Analytics in Lightning Experience.
