Watch this video and more on Mike Wheeler Media +

Watch this video and more on Mike Wheeler Media +

Case Management in Lightning Experience

Salesforce Lightning Experience User Training • 6m 34s

Up Next in Salesforce Lightning Experience User Training

  • Case Correspondence in Lightning Expe...

    In this lecture I cover the features as well as limitations found in Lightning Experience when trying to correspond on Cases via Activity Management. I show you different ways that you can log a call and send an email on a case from within Lightning. I also compare some of this functionality to t...

  • Case Collaboration with Chatter in Li...

    In this lecture I cover the Case Collaboration functionality that Lightning Experience provides with Chatter.

  • Introduction to Analytics in Salesfor...

    In this lecture, I discuss the different areas we will be covering as it relates to Analytics in Lightning Experience.