In this lecture I cover the features as well as limitations found in Lightning Experience when trying to correspond on Cases via Activity Management. I show you different ways that you can log a call and send an email on a case from within Lightning. I also compare some of this functionality to the classic interface of Salesforce to help you see different ways you can do what you need to between the two systems.
In this lecture I cover the Case Collaboration functionality that Lightning Experience provides with Chatter.
In this lecture, I discuss the different areas we will be covering as it relates to Analytics in Lightning Experience.
In this lecture I show you how to install a few good applications off of the AppExchange. These apps contain good reports and dashboards that we will demonstrate and work with further in subsequent lectures. I provide links to these apps as well as additional ones from the Resources section of th...
