I demonstrate how to set up various queues in order to work cases. I create a Tier 1 and a Tier 2 queue, and show you how to pull cases off of a queue and work them.
You can collaborate with co-workers on cases in Chatter. This lecture shows you how.
In this lecture we explore how Chatter works with Cases inside the Service Console.
This introduction lecture sets the stage for the analytics section of this course, which covers reports and dashboards.
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