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Watch this video and more on Mike Wheeler Media +

Introducing the Salesforce Service Console

Salesforce Classic New User Training • 8m 50s

Up Next in Salesforce Classic New User Training

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    I demonstrate how to set up various queues in order to work cases. I create a Tier 1 and a Tier 2 queue, and show you how to pull cases off of a queue and work them.

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    You can collaborate with co-workers on cases in Chatter. This lecture shows you how.

  • Case Collaboration with Chatter

    In this lecture we explore how Chatter works with Cases inside the Service Console.