Watch this video and more on Mike Wheeler Media +

Watch this video and more on Mike Wheeler Media +

Creating, Managing and Closing Cases in Salesforce

Salesforce Classic New User Training • 13m

Up Next in Salesforce Classic New User Training

  • Introducing the Salesforce Service Co...

    The Salesforce Service Console gives you a more streamlined user experience for working cases. In this lecture, I show you how to enable the Sample Console in your own Salesforce org. I then run you through the interface of the Service Console. I show you how to create new cases, edit cases, clos...

  • Working in Queues

    I demonstrate how to set up various queues in order to work cases. I create a Tier 1 and a Tier 2 queue, and show you how to pull cases off of a queue and work them.

  • Case Automation in Salesforce

    You can collaborate with co-workers on cases in Chatter. This lecture shows you how.