Live stream preview

Watch this video and more on Mike Wheeler Media +

Watch this video and more on Mike Wheeler Media +

lecture32_new-user_20161023

Salesforce Classic New User Training • 1m 22s

Up Next in Salesforce Classic New User Training

  • Introducing and Understanding the Cas...

    The Case record in Salesforce is explored. We cover key fields and the Case Detail screen.

  • Creating, Managing and Closing Cases ...

    In this lecture, we cover how to create cases, manage them, and close them.

  • Introducing the Salesforce Service Co...

    The Salesforce Service Console gives you a more streamlined user experience for working cases. In this lecture, I show you how to enable the Sample Console in your own Salesforce org. I then run you through the interface of the Service Console. I show you how to create new cases, edit cases, clos...