Live stream preview

Watch this video and more on Mike Wheeler Media +

Watch this video and more on Mike Wheeler Media +

Visual Workflow Use Cases, Capabilities and Limitations for Case Management

Salesforce Certified Service Cloud Consultant • 19m

Up Next in Salesforce Certified Service Cloud Consultant

  • Contact Center Analytics Introduction

    In this introductory lecture, I prepare you for what we will do and learn in this section of the course.

  • Contact Center Reporting Solutions

    In this lecture we look at some of the reporting options available, such as the Dashboards that appear on the Service Setup home page as well as your own Home Page in Lightning Experience. I show you how to edit this to include additional dashboards that may be helpful in a Contact Center environ...

  • Reports and Dashboards Design Conside...

    In this lecture, I show how to further adjust the home page layout in Lightning for various Service and Support Dashboards. We clone a dashboard as well and look at various dashboard components.