The Salesforce Service Console, available in Lightning and Classic, solves a lot of user experience requirements.
In this lecture, we explore custom list views in the Service Console, both in Salesforce Classic and Lightning. We also create an additional user for our org and create a custom list view of cases owned by that new user. We also cover case ownership transfer and alerts.
The Interaction Log is only supported in the Salesforce Classic Service Console and is not yet supported in Lightning Experience. I share a help article with you that lists out which features are available in Lightning Console Apps, which is linked in the Resources folder of this lecture.
We ad...
We create several custom console components and demo the functionality as well as layout and placement in the console.
