In this lecture we discuss the different interaction channels that Salesforce can support, such as web, phone, social, and more. I walk through the process of creating a Support Process.
In this lecture we discuss some of the challenges and considerations when dealing with providing business continuity.
In this lecture, we review sample question #1 from the exam guide, which deals with business continuity.
In this lecture, we discuss the different types of contact centers. We also look at the Service Console from Lightning as well as Classic. I show you how to make the Sample Console available in Classic and we also adjust your profile settings.
