Watch this video and more on Mike Wheeler Media +

Watch this video and more on Mike Wheeler Media +

Turning on the Knowledge Sidebar in the Service Console

Salesforce Certified Service Cloud Consultant • 7m 17s

Up Next in Salesforce Certified Service Cloud Consultant

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    In this lecture we look at the Knowledge Publishing Workflow. We also discuss the various Knowledge related security settings that you can specify on a user record, as well as via Profiles and Permission Sets.

  • Knowledge Data Migration Strategies

    We look at how to import articles into Salesforce Knowledge.

  • Knowledge vs. Solutions

    In this lecture I discuss the difference between Knowledge vs. Solution Articles in Salesforce.