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Service Console Interaction Logs (Salesforce Classic Only)

Salesforce Certified Service Cloud Consultant • 9m 2s

Up Next in Salesforce Certified Service Cloud Consultant

  • Service Console Custom Components

    We create several custom console components and demo the functionality as well as layout and placement in the console.

  • Service Console Keyboard Shortcuts

    In this lecture we explore the standard keyboard shortcuts available in the Service Console in Classic and Lightning.

  • Service Console Macros

    In this lecture we add the Macros widget to the Console and look at sample macros that can be run in the Service Console.