In this lecture, I show how to further adjust the home page layout in Lightning for various Service and Support Dashboards. We clone a dashboard as well and look at various dashboard components.
In this introductory lecture, I prepare you for what we will do and learn in this section of the course.
Related to this bullet point in the exam guide:
Given a scenario, analyze the implications and design considerations of large data and transaction volumes.
I discuss Deferred Sharing.
In this lecture, we discuss common integration patterns that Contact Centers utilize in Salesforce. One such common integration is that of Open CTI.
