In this lecture, we create a Mobile Case Record Type and discuss the mobile interaction channel. We associate this new record type with the Mobile Support Process we previously created.
In this lecture, we create the Telephony Case Record Type and assign it to the corresponding Support Process.
In this lecture, we create another Case Record Case for Email Cases.
In this lecture we discuss email-to-case and on-demand email-to case. We configure our routing address for on-demand email-to-case. I also refer to the Email-to-Case Help Article, which provides a helpful table to compare and contrast Email to Case to On-Demand Email to Case.
