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Mobile Interaction Channel and Creating a Mobile Case Record Type

Salesforce Certified Service Cloud Consultant • 3m 17s

Up Next in Salesforce Certified Service Cloud Consultant

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    In this lecture we discuss email-to-case and on-demand email-to case. We configure our routing address for on-demand email-to-case. I also refer to the Email-to-Case Help Article, which provides a helpful table to compare and contrast Email to Case to On-Demand Email to Case.