Live stream preview

Watch this video and more on Mike Wheeler Media +

Watch this video and more on Mike Wheeler Media +

Managing Knowledge Adoption and Maintenance

Salesforce Certified Service Cloud Consultant • 7m 50s

Up Next in Salesforce Certified Service Cloud Consultant

  • Creating Knowledge Data Categories Gr...

    We create Data Category Groups and Data Categories in a hierarchy. We also look at keyboard shortcuts available while creating Data Category Groups. We then set the Default Data Category Visibility and activate all the Data Categories we just created.

  • Creating Knowledge Article Record Typ...

    In this lecture we create a new Knowledge Article Record Type. We also create a new page layout for Knowledge Articles and then we assign different page layouts to profiles, based on the different Article Record Types.

  • Turning on the Knowledge Sidebar in t...

    In this lecture, we add the Knowledge sidebar to the Service Console, both in Salesforce Classic and Lightning Experience.