In this lecture, I show you how to log into Salesforce and switch between Salesforce Lightning Experience and Salesforce Classic.
In this lecture, I show you where to go to download the Service Cloud Consultant Certification Exam Guide. We then review the exam guide and weighting of each knowledge area.
In this lecture, we check several different things on our user account. This will enable you to use the Service Cloud, Knowledge and Flows.
In this introductory lecture, I prepare you for what we will do and learn in this section of the course.
