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Logging into Salesforce and Switching Between Lightning and Classic

Salesforce Certified Service Cloud Consultant • 2m 4s

Up Next in Salesforce Certified Service Cloud Consultant

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    In this lecture, I show you where to go to download the Service Cloud Consultant Certification Exam Guide. We then review the exam guide and weighting of each knowledge area.

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    In this lecture, we check several different things on our user account. This will enable you to use the Service Cloud, Knowledge and Flows.

  • Industry Knowledge Introduction

    In this introductory lecture, I prepare you for what we will do and learn in this section of the course.