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Exam Guide Sample Question #2

Salesforce Certified Service Cloud Consultant • 4m 10s

Up Next in Salesforce Certified Service Cloud Consultant

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    In this introductory lecture, I prepare you for what we will do and learn in this section of the course.

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    In this lecture I walk you through enabling Salesforce Knowledge in your own org. We also discuss the Knowledge Article lifecycle.

  • Managing Knowledge Adoption and Maint...

    In this lecture we add the Knowledge tab to the Service Cloud console app in Lightning. I also run you through installing a good reports and dashboards app for Knowledge off the AppExchange, which is linked in the resource folder of this lecture.