In this lecture we look at the Knowledge Publishing Workflow. We also discuss the various Knowledge related security settings that you can specify on a user record, as well as via Profiles and Permission Sets.
We look at how to import articles into Salesforce Knowledge.
In this lecture I discuss the difference between Knowledge vs. Solution Articles in Salesforce.
We look at sample question number 3 from the exam guide. This question relates to Salesforce Knowledge and I demonstrate how to create Public Groups and assign Article Actions.
