In this lecture I explain the design considerations for Reporting as it relates to Interaction Channels. We revisit a few of the apps off the AppExchange that were installed previously (refer to the Resources for this lecture for download links). We also walk through creating a Custom Report Type for Cases and take it 4 levels deep!
In this lecture, I cover Case Feed page layout assignments. I also discuss the Kan Ban view and how that works in Lightning Experience.
In this introductory lecture, I prepare you for what we will do and learn in this section of the course.
In this lecture, I begin to write out a requirements doc for an end-to-end case management solution.
