In this lecture I explain the design considerations for objects to expose as it relates to configuring and customizing the Case feed and Interaction Channels.
In this lecture I explain the design considerations for the Sharing Model as it relates to configuring and customizing the Case feed and Interaction Channels.
In this lecture I explain the design considerations for Reporting as it relates to Interaction Channels. We revisit a few of the apps off the AppExchange that were installed previously (refer to the Resources for this lecture for download links). We also walk through creating a Custom Report Type...
In this lecture, I cover Case Feed page layout assignments. I also discuss the Kan Ban view and how that works in Lightning Experience.
