In this lecture I demonstrate how to create Macros and add them inside the Utility Bar of the Console in a Lightning App. In our example macros, I create a macro to close a case and another to reopen a case. There are several field updates that are performed via the macros as well.
Check the Resources folder for a link to a list of Keyboard Shortcuts for Macros as well.
In this lecture, we introduce Field Service Lightning and install the Field Service Lightning Managed Package. Refer to the Resources section for links to further supplemental resources for Field Service Lightning.
In this lecture we save our Chat Button and Deployment code into an HTML file that we save locally. We then create a new Live Agent app and place ourselves in available status. We then demonstrate how to initiate a chat session between an agent and a customer.
In this lecture, we enable Communities and create our first community. Be sure to check the Resources for more supplemental material around building communities.
