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Mike Wheeler has taught over 150,000 students how to use the Salesforce platform and pass a multitude of Salesforce Certification Exams.
In this lecture we discuss the typical phases of a consulting engagement. We then begin to build our custom survey object as well as creating a Master-Detail Relationship field and a Lookup field to further build our solution.
In this lecture, I introduce you to the Service Cloud ERD Diagram and Service Cloud landing page. These resources are helpful in knowing what is possible in Salesforce, what each object is intended for, and this information will inform your decision making as you implement your own deployment str...