In this lecture we save our Chat Button and Deployment code into an HTML file that we save locally. We then create a new Live Agent app and place ourselves in available status. We then demonstrate how to initiate a chat session between an agent and a customer.
In this lecture, we enable Communities and create our first community. Be sure to check the Resources for more supplemental material around building communities.
In this lecture, we look at the use cases, capabilities and limitations of Visual Workflows.
In this introductory lecture, I prepare you for what we will do and learn in this section of the course.
