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Mike Wheeler has taught over 150,000 students how to use the Salesforce platform and pass a multitude of Salesforce Certification Exams.
In this lecture, we introduce Field Service Lightning and install the Field Service Lightning Managed Package. Refer to the Resources section for links to further supplemental resources for Field Service Lightning.
In this lecture we save our Chat Button and Deployment code into an HTML file that we save locally. We then create a new Live Agent app and place ourselves in available status. We then demonstrate how to initiate a chat session between an agent and a customer.