This lecture is more theoretical and we discuss a typical exam question and how to know when to leverage AppExchange apps vs. performing your own custom development. We also look at the various survey applications that are available on the AppExchange.
In this lecture, we discuss some of the key components of performance optimization for Service Cloud Solution Design. We optimize the current solution we are building by adding a validation rule on our survey entries to limit NPS scores to 10 or less.
The Salesforce Service Console, available in Lightning and Classic, solves a lot of user experience requirements.
In this lecture, we explore custom list views in the Service Console, both in Salesforce Classic and Lightning. We also create an additional user for our org and create a custom list view of cases owned by that new user. We also cover case ownership transfer and alerts.
