We look at sample question number 5 from the exam guide.
In this introductory lecture, I prepare you for what we will do and learn in this section of the course.
In this lecture we create multiple support processes for the various support channels we will need to implement in our Service Cloud instance.
In this lecture, we create a Mobile Case Record Type and discuss the mobile interaction channel. We associate this new record type with the Mobile Support Process we previously created.
