In this lecture, I discuss sample question number 4 from the exam guide.
In this lecture, I go into the various Interaction Channels and possible UI design considerations you'll need to often make as a Service Cloud Consultant.
In this lecture, I demonstrate how to configure and customize the Case Feed.
In this lecture, I walk you through how to Add the Email Action to the Case Feed. We also access the Feed View link from the Enhanced Page Layout Editor on the Case Layout to set other Email settings available for the Email Action in the Case Feed.
