Live stream preview

Watch this video and more on Mike Wheeler Media +

Watch this video and more on Mike Wheeler Media +

Exam Guide Sample Question #1

Salesforce Certified Service Cloud Consultant • 4m 42s

Up Next in Salesforce Certified Service Cloud Consultant

  • Types of Contact Centers and Displayi...

    In this lecture, we discuss the different types of contact centers. We also look at the Service Console from Lightning as well as Classic. I show you how to make the Sample Console available in Classic and we also adjust your profile settings.

  • KCS Core Tenets and a Glimpse of the ...

    We discuss the core tenets of Knowledge Centered Support and I introduce you to the governing body that created KCS. 

  • Contact Center Components and How The...

    In this lecture, we discuss some of the common core components of a call center. I share a blog resource of how CTI integrates with Salesforce as well as a list of common call center acronyms.

    Resources:
    Computer Telephone Integration (CTI) for Salesforce: How Does it Work? https://www.salesforc...