In this lecture, I enable Live Agent and create a Service Presence Status.
In this lecture, I walk you through how to add the Supervisor Panel to the Service Console.
In this lecture, I discuss another interaction channel for Cases - Social. We verify that we have a corresponding Support Process already created for Social and then we create a Social Record Type on Cases. I then introduce you to more Social Case Management functionality that is beyond the scope...
A final interaction channel that can be used with Cases are Chatter Groups for internal communications, which I discuss and demonstrate in this lecture.
