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Mike Wheeler has taught over 150,000 students how to use the Salesforce platform and pass a multitude of Salesforce Certification Exams.
In this lecture, we enable Entitlement Management. We then create Milestones and an Entitlement Process. I also show you how to monitor Entitlement Processes in your org via the Entitlement Process Queue.
In this lecture I demonstrate how to create Macros and add them inside the Utility Bar of the Console in a Lightning App. In our example macros, I create a macro to close a case and another to reopen a case. There are several field updates that are performed via the macros as well.
In this lecture, we introduce Field Service Lightning and install the Field Service Lightning Managed Package. Refer to the Resources section for links to further supplemental resources for Field Service Lightning.
In this lecture we save our Chat Button and Deployment code into an HTML file that we save locally. We then create a new Live Agent app and place ourselves in available status. We then demonstrate how to initiate a chat session between an agent and a customer.