In this lecture, we create another Case Record Case for Email Cases.
In this lecture we discuss email-to-case and on-demand email-to case. We configure our routing address for on-demand email-to-case. I also refer to the Email-to-Case Help Article, which provides a helpful table to compare and contrast Email to Case to On-Demand Email to Case.
In this lecture, we dive into email templates. I show you how to select an email template from within a case. I then show you how those templates are built and configured by utilizing merge fields.
In this lecture, we dive into email templates. I show you how to select an email template from within a case. I then show you how those templates are built and configured by utilizing merge fields.
