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Downloading and Reviewing the Service Cloud Consultant Certification Exam Guide

Salesforce Certified Service Cloud Consultant • 6m 37s

Up Next in Salesforce Certified Service Cloud Consultant

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    In this lecture, we check several different things on our user account. This will enable you to use the Service Cloud, Knowledge and Flows.

  • Industry Knowledge Introduction

    In this introductory lecture, I prepare you for what we will do and learn in this section of the course.

  • Installing Service and Support Dashbo...

    In this lecture I introduce you to Contact Center Metrics concepts. We also download and install a Service and Support Reports and Dashboards app off of the AppExchange. Refer to the Resources folder for links to additional resources available with this lecture.

    Resources:
    Contact Center Best Pr...