Watch this video and more on Mike Wheeler Media +

Watch this video and more on Mike Wheeler Media +

Designing a Case Management Solution

Salesforce Certified Service Cloud Consultant • 2m 36s

Up Next in Salesforce Certified Service Cloud Consultant

  • Case Creation Design Considerations

    We delve deeper into our case solution requirements as we discuss the various ways that cases can be created, and who may be submitting these cases.

  • Case Queues Configuration

    In this lecture, we create several different case queues to handle different types of cases.

  • Case Assignment Design Considerations

    In this lecture, we create a new Case Assignment rule and set it to active. We then create several different evaluation criteria. Finally, we test out the assignment rules through different scenarios to be sure that everything is firing and assigning correctly. I also cover how to set the case as...