Watch this video and more on Mike Wheeler Media +

Watch this video and more on Mike Wheeler Media +

Creating Service Channels for Omni-Channel

Salesforce Certified Service Cloud Consultant • 4m 21s

Up Next in Salesforce Certified Service Cloud Consultant

  • Creating Routing Configurations for O...

    In this lecture, we create our first Routing Configuration for our OmniChannel implementation. This Routing Configuration is for Email Routing. Once we have created the Routing Configuration, we then revisit the Email Queue and associate it with this new Routing Configuration.

  • Creating a Presence Status for Omni-C...

    We had previously created a Presence Status in OmniChannel for our LiveAgent lectures. We revisit the Presence Status in order to create a new one for our Email case routing.

  • Creating Omni-Channel Permission Sets

    In this lecture we create a permission set to grant agents access to the presence status we previously created.