Watch this video and more on Mike Wheeler Media +

Watch this video and more on Mike Wheeler Media +

Creating Knowledge Article Record Types and Assigning Page Layouts

Salesforce Certified Service Cloud Consultant • 4m 42s

Up Next in Salesforce Certified Service Cloud Consultant

  • Turning on the Knowledge Sidebar in t...

    In this lecture, we add the Knowledge sidebar to the Service Console, both in Salesforce Classic and Lightning Experience.

  • Knowledge Publishing Workflow

    In this lecture we look at the Knowledge Publishing Workflow. We also discuss the various Knowledge related security settings that you can specify on a user record, as well as via Profiles and Permission Sets.

  • Knowledge Data Migration Strategies

    We look at how to import articles into Salesforce Knowledge.