In this lecture, I walk you through creating Chat buttons to be used in Live Agent. We upload images as Static Resources to be used.
In this lecture, I enable Live Agent and create a Service Presence Status.
In this lecture, I walk you through how to add the Supervisor Panel to the Service Console.
In this lecture, I discuss another interaction channel for Cases - Social. We verify that we have a corresponding Support Process already created for Social and then we create a Social Record Type on Cases. I then introduce you to more Social Case Management functionality that is beyond the scope...
