Live stream preview

Watch this video and more on Mike Wheeler Media +

Watch this video and more on Mike Wheeler Media +

Creating a Self-Service Community to Increase Case Deflection

Salesforce Certified Service Cloud Consultant • 16m

Up Next in Salesforce Certified Service Cloud Consultant

  • Visual Workflow Use Cases, Capabiliti...

    In this lecture, we look at the use cases, capabilities and limitations of Visual Workflows.

  • Contact Center Analytics Introduction

    In this introductory lecture, I prepare you for what we will do and learn in this section of the course.

  • Contact Center Reporting Solutions

    In this lecture we look at some of the reporting options available, such as the Dashboards that appear on the Service Setup home page as well as your own Home Page in Lightning Experience. I show you how to edit this to include additional dashboards that may be helpful in a Contact Center environ...