In this lecture we look at some of the reporting options available, such as the Dashboards that appear on the Service Setup home page as well as your own Home Page in Lightning Experience. I show you how to edit this to include additional dashboards that may be helpful in a Contact Center environment.
In this lecture, I show how to further adjust the home page layout in Lightning for various Service and Support Dashboards. We clone a dashboard as well and look at various dashboard components.
In this introductory lecture, I prepare you for what we will do and learn in this section of the course.
Related to this bullet point in the exam guide:
Given a scenario, analyze the implications and design considerations of large data and transaction volumes.
I discuss Deferred Sharing.
