In this lecture, I introduce you to the Service Cloud ERD Diagram and Service Cloud landing page. These resources are helpful in knowing what is possible in Salesforce, what each object is intended for, and this information will inform your decision making as you implement your own deployment strategies in Service Cloud consulting engagements in the future.
In this introductory lecture, I prepare you for what we will do and learn in this section of the course.
We continue on with our custom Survey application development and discuss typical customer requirements. We discuss how to solution these requirements and further develop our own solution with creating an answer field.
This lecture is more theoretical and we discuss a typical exam question and how to know when to leverage AppExchange apps vs. performing your own custom development. We also look at the various survey applications that are available on the AppExchange.
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