Watch this video and more on Mike Wheeler Media +

Watch this video and more on Mike Wheeler Media +

Contact Center Deployment Strategies

Salesforce Certified Service Cloud Consultant • 5m 4s

Up Next in Salesforce Certified Service Cloud Consultant

  • Service Cloud Solution Design Introdu...

    In this introductory lecture, I prepare you for what we will do and learn in this section of the course.

  • Analyzing Customer Requirements for S...

    We continue on with our custom Survey application development and discuss typical customer requirements. We discuss how to solution these requirements and further develop our own solution with creating an answer field.

  • Extending the Service Cloud with Cust...

    This lecture is more theoretical and we discuss a typical exam question and how to know when to leverage AppExchange apps vs. performing your own custom development. We also look at the various survey applications that are available on the AppExchange.