In this lecture we discuss some of the challenges and considerations when dealing with providing business continuity.
In this lecture, we review sample question #1 from the exam guide, which deals with business continuity.
In this lecture, we discuss the different types of contact centers. We also look at the Service Console from Lightning as well as Classic. I show you how to make the Sample Console available in Classic and we also adjust your profile settings.
We discuss the core tenets of Knowledge Centered Support and I introduce you to the governing body that created KCS.
