Live stream preview

Watch this video and more on Mike Wheeler Media +

Watch this video and more on Mike Wheeler Media +

Case Resolution Design Considerations – Case Closure

Salesforce Certified Service Cloud Consultant • 8m 25s

Up Next in Salesforce Certified Service Cloud Consultant

  • Enabling Entitlement Management for S...

    In this lecture, we enable Entitlement Management. We then create Milestones and an Entitlement Process. I also show you how to monitor Entitlement Processes in your org via the Entitlement Process Queue.

  • Improve Agent Productivity by Bundlin...

    In this lecture I demonstrate how to create Macros and add them inside the Utility Bar of the Console in a Lightning App. In our example macros, I create a macro to close a case and another to reopen a case. There are several field updates that are performed via the macros as well. 

    Check the Re...

  • Field Service Lightning

    In this lecture, we introduce Field Service Lightning and install the Field Service Lightning Managed Package. Refer to the Resources section for links to further supplemental resources for Field Service Lightning.