In this introductory lecture, I prepare you for what we will do and learn in this section of the course.
In this lecture, I begin to write out a requirements doc for an end-to-end case management solution.
We delve deeper into our case solution requirements as we discuss the various ways that cases can be created, and who may be submitting these cases.
In this lecture, we create several different case queues to handle different types of cases.
