In this lecture, I demonstrate how to configure and customize the Case Feed.
In this lecture, I walk you through how to Add the Email Action to the Case Feed. We also access the Feed View link from the Enhanced Page Layout Editor on the Case Layout to set other Email settings available for the Email Action in the Case Feed.
In this lecture I explain the design considerations for Profiles as it relates to configuring and customizing the Case feed and Interaction Channels.
In this lecture I explain the design considerations for objects to expose as it relates to configuring and customizing the Case feed and Interaction Channels.
