We continue on with our custom Survey application development and discuss typical customer requirements. We discuss how to solution these requirements and further develop our own solution with creating an answer field.
This lecture is more theoretical and we discuss a typical exam question and how to know when to leverage AppExchange apps vs. performing your own custom development. We also look at the various survey applications that are available on the AppExchange.
In this lecture, we discuss some of the key components of performance optimization for Service Cloud Solution Design. We optimize the current solution we are building by adding a validation rule on our survey entries to limit NPS scores to 10 or less.
The Salesforce Service Console, available in Lightning and Classic, solves a lot of user experience requirements.
