In this lecture, I demonstrate how to create a custom console app and then adjust the console settings.
In this lecture, we discuss a sample question found in the exam guide. I cover what the right and wrong answers are, as well as why.
In this introductory lecture, I prepare you for what we will do and learn in this section of the course.
In this lecture I walk you through enabling Salesforce Knowledge in your own org. We also discuss the Knowledge Article lifecycle.
Resources:
Complete Guide to Salesforce Knowledge - https://resources.docs.salesforce.com/sfdc/pdf/salesforce_knowledge_implementation_guide.pdf
