Live stream preview

Watch this video and more on Mike Wheeler Media +

Watch this video and more on Mike Wheeler Media +

Adjusting the Service Console Settings

Salesforce Certified Service Cloud Consultant • 5m 33s

Up Next in Salesforce Certified Service Cloud Consultant

  • Exam Guide Sample Question #2

    In this lecture, we discuss a sample question found in the exam guide. I cover what the right and wrong answers are, as well as why.

  • Knowledge Management Introduction

    In this introductory lecture, I prepare you for what we will do and learn in this section of the course.

  • Enabling Salesforce Knowledge and the...

    In this lecture I walk you through enabling Salesforce Knowledge in your own org. We also discuss the Knowledge Article lifecycle.

    Resources:
    Complete Guide to Salesforce Knowledge - https://resources.docs.salesforce.com/sfdc/pdf/salesforce_knowledge_implementation_guide.pdf