Live stream preview

Watch this video and more on Mike Wheeler Media +

Watch this video and more on Mike Wheeler Media +

Adding Emails Related List to Cases Page Layout

Salesforce Certified Service Cloud Consultant • 6m 0s

Up Next in Salesforce Certified Service Cloud Consultant

  • Configuring Email Templates for Effec...

    In this lecture, we dive into email templates. I show you how to select an email template from within a case. I then show you how those templates are built and configured by utilizing merge fields.

  • Web Interaction Channel

    In this lecture, I demonstrate how to set up the Web Interaction Channel. I generate a Web-to-Lead form and embed it on a website. I then fill it out and show the resulting case that arrives inside of Salesforce, once the form is submitted.

  • Chat Interaction Channel – Web Chat (...

    In this lecture we create a Chat Support process. I then create Case Record Types for Web and Chat.