In this introductory lecture, we discuss the different topics that will be covered in this section and prepare for success in this Knowledge Area of the Exam.
Given a scenario, determine the key features that help to enable and measure sales productivity and adoption.
Identify use cases and considerations for using email and productivity tools.
Given a scenario, identify the appropriate mobile solution to improve sales productivity. Describe how Chatter enables collaboration in the sales process.
Explain the use cases and best practices for using Content vs. Chatter Files in the sales process.
Explain the capabilities and use cases of work.com pertinent to sales productivity.