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Mike Wheeler has taught over 150,000 students how to use the Salesforce platform and pass a multitude of Salesforce Certification Exams.
In this lecture we visualize the approval process that we created in the previous lecture. This is accessed by clicking the View Diagram button from the detail page for the Approval Process, which launches the Process Visualizer.
Escalation Rules can be used to dynamically re-assign cases to other users or queues after a specified time has passed. I demonstrate how to edit and update case escalation rules and how to monitor pending actions related to escalation rules.
In this lecture I demonstrate the Debug Log. I show you how to set a Trace Flag on a user, specify the time range to monitor the users actions and how to view debug log results. We also create another Debug Level.